❓ Frequently Asked Questions
Detailed answers about accounts, payments, technology, and usage
🔐 Account & Privacy
I forgot my random code (Account ID). Can I recover it?
No. Our system is designed as "burn after reading". After you pay and generate your account, for maximum security, the code automatically destroys all your payment information, including but not limited to order numbers, emails, etc. We have no database storing your personal contact information, so we cannot help you recover it.
Please save your random code as carefully as you would save a private key.
Please save your random code as carefully as you would save a private key.
Why do you recommend using Monero (XMR)?
Monero is the only truly untraceable cryptocurrency. Unlike Bitcoin, XMR hides the sender, receiver, and amount.
How to get XMR? We recommend using decentralized, non-custodial exchanges like Bisq Network or Retoswap (Tor-based) for secure exchange without KYC requirements.
How to get XMR? We recommend using decentralized, non-custodial exchanges like Bisq Network or Retoswap (Tor-based) for secure exchange without KYC requirements.
⚡ Connection & Technology
Why is your Reality Protocol hard to detect?
Traditional obfuscation is often just a simple HTTP wrapper. Our Reality Protocol, combined with our exclusive "Smart Gateway Camouflage" technology, runs an actively-used enterprise portal directly on the server.
This is sufficient to fool any shallow or deep inspection by the GFW, resulting in an extremely high survival rate.
This is sufficient to fool any shallow or deep inspection by the GFW, resulting in an extremely high survival rate.
What does "Philippines Traffic Unlock" mean in the app?
This is an advanced server-side routing control feature. When you enable "Philippines Traffic Unlock" in your dashboard, our server automatically pushes specific routing rules that precisely redirect your traffic to Netflix, GCash, Maya, and other specific services through a native Philippine residential broadband exit.
You don't need to switch nodes—just use your existing connection to unlock restrictions.
You don't need to switch nodes—just use your existing connection to unlock restrictions.
📋 Usage Policy
Can I use BT (BitTorrent) downloads?
BT downloads cannot be performed within the VPN tunnel. Our client is configured with smart routing rules that automatically bypass the VPN for BT download software traffic, using your local broadband connection directly.
🌐 Remote Browser
How to reduce Remote Browser latency?
After login, go to My Account page and click the "Test Latency" button to check all nodes. Select the lowest latency node before opening Remote Browser. VNC display streaming is latency-sensitive—a low-latency node significantly improves mouse response and page scrolling smoothness.
💡 Hardcore Specs: Our servers feature NVIDIA RTX 5090 flagship GPU for hardware video encoding, compressing processing latency to milliseconds—far superior to cheap CPU software encoding solutions.
💡 Hardcore Specs: Our servers feature NVIDIA RTX 5090 flagship GPU for hardware video encoding, compressing processing latency to milliseconds—far superior to cheap CPU software encoding solutions.
What's the difference between Remote Browser and Philippines Unlock?
Philippines Unlock only forwards specific domain traffic (like GCash, Netflix) to Philippines IP, other traffic uses local network, local device fingerprint may still be exposed.
Remote Browser runs complete Firefox on our server, all browsing happens server-side, your local machine only receives the display, achieving true isolation. Suitable for scenarios with higher privacy and risk control requirements.
Remote Browser runs complete Firefox on our server, all browsing happens server-side, your local machine only receives the display, achieving true isolation. Suitable for scenarios with higher privacy and risk control requirements.
Do I need to install any software for Remote Browser?
Absolutely not. Remote Browser is a pure web service. After login, click "Open Remote Browser" button and use it directly in any browser on any device—whether Chrome, Safari, WeChat in-app browser, or even an internet cafe computer—no client or plugin installation required.
💡 Ideal for: Corporate computers that prohibit software installation, temporary devices, iOS users, and users who don't want to deal with configuration.
💡 Ideal for: Corporate computers that prohibit software installation, temporary devices, iOS users, and users who don't want to deal with configuration.
What is Tor Mode? How is it different from regular Remote Browser?
Tor Mode routes traffic through the Onion network with multi-layer encryption, providing top-tier anonymity. Traffic passes through at least 3 global relay nodes—even if our server is compromised, it's impossible to trace back to you. Perfect for scenarios requiring extreme privacy (dark web access, journalist source protection).
Regular Remote Browser uses direct connection—faster but slightly less anonymous. Choose based on your needs: Regular for speed, Tor for ultimate anonymity.
Regular Remote Browser uses direct connection—faster but slightly less anonymous. Choose based on your needs: Regular for speed, Tor for ultimate anonymity.
📱 Device Compatibility
Do you support Kindle E-ink devices?
Fully supported. When our system detects Kindle Oasis or similar E-ink devices, it automatically switches to "Reading Mode"—disabling all animations, using pure black-and-white high-contrast interface, ensuring clear readability and smooth response on E-ink screens.
💡 Technical Details: We've specifically optimized touch target sizes (≥44px) for E-ink, removed all CSS animations and gradients, and automatically convert images to high-contrast grayscale mode.
💡 Technical Details: We've specifically optimized touch target sizes (≥44px) for E-ink, removed all CSS animations and gradients, and automatically convert images to high-contrast grayscale mode.