💰 Refund Policy

30-Day Money Back Guarantee

We stand behind our service quality and offer a full 30-day unconditional refund guarantee. Your satisfaction is our top priority, and we're committed to protecting your interests with our comprehensive refund policy.

🛡️ Refund Guarantee

We offer a 30-day unconditional refund guarantee for all our VPN services. If you're not completely satisfied with our service for any reason, you can request a full refund within 30 days of your purchase.

Key Benefits:

  • No questions asked refund policy
  • Full amount refunded
  • 24-hour processing time
  • Multiple refund methods available

📋 Refund Conditions

Eligible for Refund:

  • Refund requests made within 30 days of purchase
  • Service quality issues (connection problems, speed issues)
  • Compatibility issues with your devices or network
  • Unsatisfactory service experience
  • Any other reason - no justification required

Processing Time:

  • Cryptocurrency (XMR/USDT): 24 hours
  • Alipay: 1-3 business days
  • PayPal: 3-5 business days

🔄 Refund Process

How to Request a Refund

1
Contact Support
Send an email to [email protected] or message us on Telegram @xiexievpn with your refund request
2
Provide Information
Include your user ID, payment method, and transaction details (if available)
3
Confirmation
We'll confirm your refund eligibility and preferred refund method within 24 hours
4
Processing
Your refund will be processed through the original payment method or your preferred alternative
5
Completion
You'll receive confirmation once the refund has been completed

💳 Refund Methods

Monero (XMR) Refunds:

  • Fastest processing: Usually within 24 hours
  • Provide your XMR wallet address
  • Full amount refunded minus network fees (typically less than $0.01)

Alipay Refunds:

  • Processed within 1-3 business days
  • Refund returned to original Alipay account
  • Full amount refunded

PayPal Refunds:

  • Processed within 3-5 business days
  • Refund returned to original PayPal account
  • Full amount refunded minus PayPal fees (if applicable)

USDT Refunds:

  • Processed within 24-48 hours
  • Provide your USDT wallet address (TRC20)
  • Full amount refunded minus network fees

❓ Frequently Asked Questions

Q: Do I need to provide a reason for the refund?
A: No, our 30-day refund policy is unconditional. You don't need to provide any specific reason for requesting a refund.
Q: Will my account be suspended after a refund?
A: Yes, your service access will be terminated once the refund is processed, but you're always welcome to sign up again in the future.
Q: Can I get a partial refund for unused time?
A: We offer full refunds within the 30-day window. For accounts older than 30 days, please contact support to discuss options.
Q: What if I paid with cryptocurrency and the price changed?
A: For cryptocurrency payments, we refund the equivalent USD amount you paid, not the original cryptocurrency amount.
Q: How long does it take to process a refund request?
A: We respond to refund requests within 24 hours, and processing times vary by payment method (24 hours to 7 business days).

📞 Need Help with Your Refund?

Our support team is ready to assist you with any refund-related questions or concerns.

📧 Email Support ✈️ Telegram

Average response time: Less than 24 hours

Customer Satisfaction Guarantee
We're confident in our service quality, which is why we offer this comprehensive refund policy. Your trust and satisfaction are our highest priorities.

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